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We provide a wide range of commercial services and information technology infrastructure services dedicated to delivering profitability, improved performance and better customer relationship management to a huge number of different commercial organisations in different commercial sectors including Professional Services, Telecommunications, Web Retailing, Legal and Distribution.

Enhancing Profitability.

Professional services firms are challenged with selling an intangible product that is difficult to quantify and ever-changing. The adoption of best management and customer relationship management practices is essential and profitability requires that projects are estimated correctly and completed on time, while meeting or exceeding customer requirements. To succeed, companies must adopt strategic and comprehensive financial, project, and resource management practices. This can be accomplished with an information technology infrastructure that includes CRM and telecommunications and allows your people to share data, work together, and make effective decisions.

We offer powerful commercial, Microsoft-based CRM and telecommunications solutions to help professional services firms manage every aspect of their business, from customer relationships and projects to process outsourcing and financial management. These solutions can streamline operations while improving the quality of customer interactions and help you make faster and smarter decisions.

Businesses are challenged with ensuring that their core functions operate at full potential, improve performance, control costs and profitably invest resources

To emerge as business leaders, companies must take a broad strategic approach to financial, project, resource and supply chain management. For instance managing a global telecommunications supply chain is a much more complex challenge because of the new and constantly changing demands of shorter product life cycles, industry consolidation and the need to take advantage of emerging technologies.

Expanding the use of information technology is the best way to leverage greater value and returns while supporting more cost-effective operations and excellent customer relationships.

We offer a strong set of solutions to help telecommunications companies address the many changes occurring in the industry and manage every aspect of your company, from customer relationships and supply chain management to business process and financial practices.

Bottom line, an affordable and future-proof computing infrastructure allows cross-functional sharing of data, effective working relationships and enables successful and swifter decision-making.

Web Retailing

New Approaches and Management Technologies:

The growth of global web retailers continues to squeeze the business outlook for small and mid-sized companies. To survive, these retailers must find innovative ways to compete that are not based solely on price.

Web retailers must be willing to adopt new approaches and management technologies to succeed. They must find ways to optimise inventory management while keeping products, especially high-demand products, in stock. Finding and keeping customers is also vital.

We deliver a compelling suite of technologies to help web retailers manage every aspect of their operations. These affordable, integrated applications enhance traditional enterprise resource planning solutions and can be deployed quickly.

Legal

Redefining Client Relationships More than ever, legal professionals are engaged in efforts that help them win and retain clients.

Our Microsoft based CRM offering is a complete client relationship management solution that provides law firms with all of the tools and capabilities needed to create and easily maintain a clear picture of client relationships from first contact, through business development activities and long-term relationship-building efforts.

With modules for business development, matter management and marketing, we can deliver a fast, flexible and affordable solution that drives measurable improvements in every business process, enabling closer relationships with clients and helping your firm achieve new levels of profitability. Everyone in your firm gets a 360 degree view of your relationship networks, prospects, and clients directly from Microsoft Outlook, providing a familiar and intuitive work environment that fosters user adoption and productivity. And because you partner with Mccoy, it looks, feels and performs the way you want, the way you expect and the way you need


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